Effective Date: February 5, 2025
Last Updated: February 5, 2025
JTComforts, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website [https://jtcomforts.com] ("Website") or use our heating and cooling products and services ("Services").
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1. Information We Collect
We collect the following types of personal data:
1.1 Information You Provide
- Name
- Email address
- Phone number
- Mailing address
- Payment details (processed securely by third-party payment providers)
- Any other information you provide through contact forms or service requests
1.2 Information Collected Automatically
- IP address
- Browser type and version
- Operating system
- Referring URLs
- Pages visited and time spent on our Website
- Cookies and tracking technologies (see Section 7)
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2. How We Use Your Information
We use your personal data for the following purposes:
- To provide and manage our Services
- To process payments and send invoices
- To communicate with you regarding inquiries or service requests
- To send marketing emails (with your consent)
- To improve our Website and Services
- To comply with legal obligations
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3. Legal Basis for Processing (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:
- Contractual Necessity: When processing is necessary to fulfill a contract (e.g., providing our Services).
- Legitimate Interests: When processing is necessary for our business operations (e.g., customer support, fraud prevention).
- Legal Compliance: When processing is required to comply with legal obligations.
- Consent: When you have given explicit consent (e.g., marketing emails).
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4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data. However, we may share your data with:
- Service providers (e.g., payment processors, IT support, marketing platforms)
- Legal authorities if required by law or to protect our rights
- Business transfers, if our business is sold or merged
All third parties are required to process your data in accordance with GDPR.
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5. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Once data is no longer needed, we securely delete or anonymize it.
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6. Your Rights Under GDPR
Under GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data under certain conditions.
- Right to Restrict Processing: Limit how we use your data.
- Right to Data Portability: Receive your data in a structured format.
- Right to Object: Object to certain processing activities, such as marketing.
- Right to Withdraw Consent: Withdraw consent at any time when processing is based on consent.
To exercise these rights, contact us at [[email protected]](mailto:[email protected]).
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7. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance user experience. You can manage cookie settings through your browser. For more details, please review our Cookie Policy (if applicable).
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8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss. However, no method of transmission over the Internet is 100% secure.
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9. International Data Transfers
If you are located outside the United States, your data may be transferred and processed in the U.S. By using our Website, you consent to such transfers in compliance with GDPR safeguards.
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10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the "Last Updated" date. We encourage you to review this policy regularly.
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11. Contact Information
If you have any questions about this Privacy Policy or your rights, please contact us at:
JTComforts, LLC
240 Shaw St, New Bedford, MA 02745
Email: [[email protected]](mailto:[email protected])