Effective Date: February 5, 2025
Last Updated: February 5, 2025
Welcome to JTComforts, LLC ("Company," "we," "us," or "our"). These Terms and Conditions govern your use of our website [https://jtcomforts.com](https://jtcomforts.com) ("Website") and our heating and cooling products and services ("Services"). By accessing or using our Website and Services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Website or Services.
---
1. General Use
1.1 Eligibility – You must be at least 18 years old to use our Website and Services. By using our Website, you represent that you meet this age requirement.
1.2 Account Information – If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
1.3 Prohibited Activities – You agree not to:
- Use our Website or Services for any unlawful purpose.
- Attempt to gain unauthorized access to our Website, systems, or networks.
- Interfere with the proper functioning of our Website.
---
2. Products and Services
2.1 Service Scope – JTComforts, LLC provides heating, cooling, and air quality products and services for residential and commercial clients. We also offer annual maintenance plans for commercial clients.
2.2 Pricing and Payment – All prices are listed in U.S. dollars and are subject to change without notice. Payments must be made in full before services are rendered unless otherwise agreed in writing.
2.3 Appointments and Cancellations – Customers must provide at least 24-hour notice for appointment cancellations. Failure to do so may result in a cancellation fee.
2.4 Warranties and Liability – Our products and services may include warranties as specified at the time of purchase. However, JTComforts, LLC is not liable for damages resulting from misuse, neglect, or improper maintenance.
---
3. Refunds and Returns
3.1 Refund Policy – Service fees are generally non-refundable. If you are dissatisfied with our service, please contact us at [[email protected]](mailto:[email protected]) to discuss your concerns.
3.2 Product Returns – If a product is defective or damaged upon delivery, you must notify us within seven (7) days to be eligible for a replacement or refund.
---
4. Intellectual Property
4.1 Ownership – All content on our Website, including text, graphics, logos, and images, is the property of JTComforts, LLC and protected by intellectual property laws.
4.2 Limited License – You may access and use our Website for personal, non-commercial purposes. You may not copy, distribute, or modify any content without our prior written consent.
---
5. Limitation of Liability
5.1 Disclaimer – Our Website and Services are provided "as is" without any warranties, express or implied. We do not guarantee that our Website will be uninterrupted or error-free.
5.2 Indemnification – You agree to indemnify and hold JTComforts, LLC harmless from any claims, damages, or expenses arising from your use of our Website or Services.
5.3 Liability Cap – To the maximum extent permitted by law, our liability for any claim related to our Website or Services is limited to the amount you paid us for the applicable service.
---
6. Privacy Policy
Your use of our Website is also governed by our Privacy Policy, which can be found [here](#).
---
7. Governing Law and Dispute Resolution
7.1 Governing Law – These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Massachusetts, without regard to its conflict of laws principles.
7.2 Dispute Resolution – Any disputes arising from these Terms shall be resolved through binding arbitration in New Bedford, MA, unless otherwise agreed in writing.
---
8. Changes to These Terms
We reserve the right to update these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website and Services constitutes your acceptance of the updated Terms.
---
9. Contact Information
If you have any questions about these Terms, please contact us at:
JTComforts, LLC
240 Shaw St, New Bedford, MA 02745
Email: [[email protected]](mailto:[email protected])